Slidin’ into ur DMs lyke… or How I Got the District Manager’s Phone Number at My Terrible Mall Job

This past summer I got my first real job, and while I’d like to jump straight into likes, dislikes, and of course, how I got in tight with upper management, I think I have to provide a quick overview of that particular experience

Day 1: submitted application, was interviewed and hired the same day

2 weeks later: started job, realized every other employee had quit the week before

Next month and a half: met managers and employees from literally everywhere, kind of figured out how to do my job, spent a lot of time in the store by myself

August: district manager hires an assistant manager who was one of her friends, which is totally simony

actually it's cronyism, but i've been watching a lot of the Borgias. Mostly for that face *swoon*

actually it’s cronyism, but i’ve been watching a lot of the Borgias.  Mostly for that face *swoon*

1 week later: 3 sales associates quit, new assistant manager is fired (either for stealing or being terrible at his job), the district manager resigns under suspicious circumstances. this makes me the only person employed at the store

3 days later: the regional manager arrives from Australia? Maybe? idk, and appoints a new district manager who hires a new assistant manager. I work exactly 40 hours a week so they don’t have to pay me overtime

It’s about this time that I put in my two weeks notice

So here we go

Best Things About My Mall Job

I learned a lot about mall jobs: the movie theater pays the best, food court discounts can save your life, hot topic employees are the friendliest, there is nothing in the back except for a scary hallway where the janitors can pick up trash, the most disgusting bathroom you’ve ever seen, also sometimes promotional materials

they can crush my soul, but not my snapchat game

they can crush my soul, but not my snapchat game

I made a lot of friends: I was hired just as the

Screen Shot 2015-02-05 at 9.10.01 AM

(I didn’t work at journeys, but it’s cool to know i have something in common with such chill proprietors of fly kicks)

which clearly happens more often than I thought. I’m not sure what proper protocol is in this situation, but for some reason, the solution for the 2.5 months I worked there was to bring in employees (usually mangers) from other stores. The greater Austin area was quickly exhausted of people willing to do this so then we got people from Houston (2 hr 30 minute drive), Dallas (3 hr. drive) and my personal favorite, Florida (3 hr. flight). This summer i worked under 11 managers, none of whom particularly cared about what was going on in the store. They did care a lot about vine compilations and Ariana Grande parodies so really,

imageshttps://www.youtube.com/watch?v=EQ8ViYIeH04

Employee discount: I got (and actually still get) 50% off all full price items. Funny story, I still get that discount because they never accepted my resignation letter. Hypothetically, I could walk into my store one day, scan in and hang out for a while and they’d still be obligated to pay me. I haven’t done that, but I do still totally abuse my discount privileges

"and then she said, 'that'll be $65', as if I was going to pay full price"

and then she was like, “you’re buying a lot of XL men’s shirts and flower crowns” and I was like, “yeah, FOR HALF OFF SONNNNNN”

Job experience/recommendations: up to this point I’d “worked” in my dad’s law firm, at a children’s art camp where I was payed in gift cards and Luna Bars (i actually have very few complaints about that), and at a volunteer tutoring program run through my school. none of these exactly screamed job experience, so even with the list that’s coming up, I’m still mostly grateful for this opportunity

"we're supposed to call everything we don't want to do 'opportunities'"

we’re supposed to call everything we don’t want to do “opportunities” (S9. E20)

So, without further ado…

Worst Things About My Mall Job

I was unprepared: The manager who hired me quit sometime in the two week period in between offering me the job and me actually starting. I guess all the other managers just sort of assumed that I knew what I was doing well enough to keep doing it without their help. Luckily, there was one sales associate who hadn’t quit in the last wave. She taught me how to use the register and the proper way to fold clothes. I owe her forever for that and she totally knows it so I ended up covering a lot of her shifts, and a lot of other people’s shifts which is partially why…

I got yelled at a lot: So funny thing about the company I worked for, sometimes they’d change the prices in the system before alerting the stores (via fax for some god-awful reason) about the change. Sometimes this meant that stuff was a lot less expensive than indicated on the price tag, and that was fine, but sometimes it cost more than advertised, and then the yelling started.

M92Hthn

The especially fun thing about this was that I didn’t always have a manager, and sometimes I was the only employee there at all. This is how I learned to do returns (something I technically wasn’t allowed to do as a sales associate) through intuition and a copy of the employee handbook from 6 years ago.

This happened:

Screen Shot 2015-02-05 at 12.59.08 PM

(didn’t work at Aveda either, that’s just the reflection of the good life in the window of my shattered work experience)

I’m mainly referring to the piles of broken glass from when the least secure storefront in America finally shattered, but also to that window promotion. If you look closely, it says 70% off original prices on sale items only. No one ever looks closely. No one.

One time we found a bag of hair in a dressing room: honestly i’m not sure what else to say about that

But here’s the thing, once the regional manager came in, I did end up getting some credit for the long hours I’d put in doing things that were so not included in my job description. While I have literally zero desire to ever go back to work in that store, I could if I needed to, and as a sign of a gratitude for me sticking around while he was transitioning into his new job, I have the district manager’s personal email address and phone number for references. Not too shabby eh? Or should I say shabby-chic?

Oh god, no I shouldn’t that was terrible, I’m so sorry. No more retail puns.

“Can I Help You Find Something?”: Learning about life and work in Target

I thought to make this post a “Thanks-giving,” but each time I brainstormed a list of the people I could/would/should thank, it became a might unwieldy. I know I could never choose only a few from the mountain of people who have made me.

But, there is another “holiday” this month that got me thinking. Black Friday.

I wasn’t aware of Black Friday until I was sixteen. I was a junior in high school and I had started working at Target the month before, in preparation for the holiday season. I was assigned to come in at 6 a.m. and work the registers, even though I was normally a “soft-lines” team member, meaning I worked primarily in the clothing sections. I was both nervous and excited. I was wearing my comfortable work shoes with my red shirt and khaki pants. I was at my station and ready when they opened the doors, and customers jogged towards electronics.

Busy days like that were a blur of adrenaline, smiles, and morale-boosting food in the break room.

Target was my first place of employment, and it made a huge impact on me. I never played sports in high school, or participate in typical extra-curriculars like theater or model UN, but the last year and half of high school I was working 12-24 hours a week as a Target team member. Under those fluorescent lights, I had my first experiences with responsibility, diversity and teamwork. And yes, I also experienced the entitlement of American consumers. My job at Target was the first time I witnessed and really comprehended racism.

One of the most important things I learned at Target, though, was the importance of co-worker relationships. Even in retail, a field known for eating minimum wage worker’s souls, the right people can make the job bearable. The right people can make waking up at 6 a.m. for the Black Friday rush fun.

Target has such a high rate of turn-over that in two years, I experienced good, bad and mediocre teams. Good teams create energy, and that energy turns into productivity. They make work fun, even if you are stuck in infants organizing the bottle aisle for the third time that week. Mediocre and bad teams, don’t support each other that way. There’s drama, or maybe just apathy, that drains the energy and makes the atmosphere miserable. You avoid co-workers by taking on the long and unenviable task of organizing the clearance racks by percentage clearance and then by size. Time moves slowly. Bad teams blame each other if one section is taking longer than the others to clean after closing, instead of just helping to finish it.

Changes in management reverberated through the store. I worked best with a supervisor who allowed me my independence, who encouraged problem solving. If something didn’t work one day, or took too long, I could try something different the next. After a year and a half of working there, a new manager would tell me to go by the book, every day, even when it wasn’t working for me or a particular clothing section I was in. That inflexibility to try new things or look for better solutions was extremely frustrating.

Target was my first experience in work-place culture, and it taught me which management styles and team relationships I value most. Retail gets a bad rap. Sure, by the end of senior year I was ready to leave, and it took me a long time to be able to wear red and khaki together again, but as a first job I could not have asked for better.

Everything I Learned From My Summer Working Retail

I had my first retail job this summer. It was at a well-known women’s chain that recently opened a new store near my house. While I went into to it just happy to have a job (and glad that it happened to be at a store I LOVE), I left having learned much, much more than I ever thought possible.

Here are five things I took away from the experience:

1. Ultimately retail workers are hired to sell clothes. This is what I have found most retail managers look for in interviews. They will often have you pick out an outfit for a specific occasion. Instead of telling them why you chose it, sell it to them. Make them WANT to buy it.

2. “If you’re not doing something, you’re doing something wrong.” My manager told me this on one of my very first days at the store. A retail business makes money off of the productivity of their employees. If the store looks like a mess, nobody will want to buy anything. Therefore, even if you think the store looks eat-off-the-floor-clean, I’m sure there’s a t-shirt somewhere that’s not perfectly folded. This situation can be applied to nearly any work environment. Employers always love employees who go the extra mile.

3. Work-appropriate doesn’t mean uncomfortable. The store I worked at had a pretty specific dress code about what brands we were allowed to wear and how we were supposed to present ourselves. In an attempt to look nice, I showed up to my first few days in wedges that were perfectly brand-appropriate and not at all conducive to comfort after an eight-hour shift. Ultimately, I realized that uncomfortable shoes and clothing interfered with my ability to perform at my job. I quickly invested in some comfort-flats and some nice, dark-wash jeans.

4. The customer is always right. In retail, especially, employees are providing a service for the customer. When representing any company you are working for, it is always important to leave a good impression.

5. Talk to your manager when you have concerns. For example, during slow periods in the month, managers had to cut shifts in order to make payroll. It took me a long time to realize that I had a right to let my managers know that cutting my entire shift on a regular was not only an inconvenience but also an interference with my expected income. In any work situation, it is okay to speak up if you feel there is a problem. Just make sure that you are approaching the problem appropriately and respectfully.

Well, clearly this isn’t everything. Maybe we’ll have part two in a few weeks…

Have you learned anything particularly useful from your summer jobs?

A Hairy Situation

I have a secret talent. This special talent happens to be that I am freakishly good at braiding hair. I had several very different kinds of jobs over the summer (one in retail, one at a restaurant, a nannying gig and an internship at a television studio). I found that due to dress codes, health codes and general convenience, my hair was constantly changing. Taking some of what I learned in each of these settings, here are some DIY hair tutorials that will hopefully help you find the right “do” for any of your job needs.

Also, don’t forget to stop by the CP&R fashion show  on Sunday 9/30 at 6pm in Vita Nova Hall to find outfit inspiration for your new hair options!

Here’s a link to the tutorial: http://www.youtube.com/watch?v=IAt1zfFbAhU&feature=plcp